Cover story
The focus of the global steel industry’s development has changed. The new challenge for producers is to strengthen ties with customers.
Business plan
Industry 4.0 and customer focus – the latest trends in consumer work.
Personnel
A satisfied customer can bring new customers. A dissatisfied customer can take them away. Companies use different techniques to win customer loyalty, but the key ingredient is customer-focused staff.Focus group
IM asked the experts: what does Russian-style customer focus look like and how can big business improve customer loyalty?
Foreign experience
The success of a business depends on its ability to effectively combine resources, labour and capital to produce goods. In the second half of the 20th century, certain corporations that followed this mantra sank without a trace.
Looking to the future
The Russian venture capital market showed little growth in 2017. The whole industry is hoping for an upturn in 2018 with new projects, new investors and new opportunities.
Society
Rapid advances in technology have accelerated the process of urbanisation. But as the number of city dwellers increases, so also do the requirements for the quality of the urban environment.
Culture
Interactive art has arrived and is here to stay. Modern audiences want to be more than exhibition visitors or spectators at a play – they want to be participants in the act.
Archive
How listening to clients helped inventors to change both technology and society.
Photo-gallery
The growing pace of urbanisation has led to a heightened interest in the conservation and development of green areas in megacities. IM presents a gallery of parks in different cities around the world.
